We did not go into healthcare to spend all our time glaring at a computer. Scribes allow you the opportunity to engage with your patient better. Knowing that the chart will be expertly done allows you to sit down, look the patient in the eye and listen without worrying about the chart. If you are struggling with your existing EMR or simply want to set yourself free from data entry, we are the solution you have been seeking.
Why Use Scribes?
Proven Increase in
Workplace Satisfaction
On average, rough half of a primary care physician’s day is spent doing clerical work and it’s estimated that 40% of an emergency physician’s shift is spent doing work that could be done by a trained scribe.
Scribes increase physician satisfaction in the workplace and reduce burnout by keeping the physician engaged in what they love to do – being a physician, not a clerk.
Research has shown that scribes more than pay for themselves by increasing physician productivity by as much as 10% in specialty clinics and by as much as 13% in the emergency department setting.
Use of scribes in the residency setting has also been shown to improve the quality of training that residents receive, allowing them to see a larger number of patients with increased supervision and guidance from their faculty.
Improvements in
Department Workflow
Scribes are not simply transcriptionists. Scribes can also relieve burdens on ancillary staff by providing basic comfort measures to patients, like bringing blankets and water. They can facilitate department communication by obtaining prior patient records and delivering messages to nursing staff. Scribes will not only relieve the stress associated with an EMR—they help maintain organization in a busy work day and allow you to focus on patient care, not paperwork.
Examples of other tasks scribes can perform:
- Document H&P, reassessments, and diagnoses
- Retrieve prior visits and other medical information
- Monitor and document vital signs, lab values, and radiology results
- Enter discharge information
- Expand medical decision making
- Assist with work or school notes
- Document of when consultants are paged and when they call back
- Alert providers to possible critical care cases
Scribes and Revenue Management
Scribes improve metrics that matter including “door-to-doc” times and patient satisfaction scores. They can decrease the number of patients that leave the ER without being seen and increase Hospital Consumer Assessment of Healthcare Providers & System (HCAHPS) scores. Studies have shown that scribes can lead to increased volume of patients, lower rates of patients leaving against medical advice, and higher RVUs per provider hour. Premier Scribes can also help fulfill meaningful use criteria as well as help document PQRS measures.
High-Quality Training
Premier Scribes believes that how we train and educate our scribes is paramount to the success of our service, and ultimately, our client’s ability to care for patients.
Our training process begins with didactic education on subjects such as medical terminology, HIPAA, and more. This is required of each scribe before they begin the clinical portion of their training.
Clinical training comprises the bulk of our training, with every scribe mentored by their site supervisor. Our in-unit training is where the scribes gain the knowledge about your practice-specific needs. The trainees are evaluated after every shift, and only after successful completion of all the required hours will they be allowed to work independently.
Integral to the completion of the training program is provider feedback. We do not staff scribes if our physicians lack 100% certainty that they can perform at the highest level.
But our training and education program does not stop there. Our scribes undergo educational updates throughout the year. Our management team evaluates each scribe’s documentation and proficiency with chart audits and didactic updates. We solicit feedback from client physicians and staff, and conduct targeted education as needed. As part of our new client implementation process, we train our scribes on our client’s EMR systems so they are familiar with any client-specific modifications, rules, standards or conventions.
The result is the best-trained scribe workforce in the industry.
Testimonials
As an emergency department physician, hiring Premier Scribes has been a gamechanger. I spend significantly more of my work day with patients and don’t have to worry about completing charts when I get home.
The scribes that I’ve been supplied with have been nothing short of exceptional. Despite increasing the volume of patients seen in the clinic, I’ve been able to cut my time in clinic by half, spending less time at my desk and more time treating patients in the ICU.
I see more patients, spend less time charting, and go home earlier. Premier Scribes has definitely made my work life more fulfilling and my home life easier. I can’t imagine going without their service.